Return Policy
We’ll gladly accept unworn, unwashed, or defective merchandise purchased on Primofrast.com for return or exchange. Free People merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. Please contact the individual boutique or store for their return policy. FP MART items must be returned directly to the seller. Items purchased in a Free People store must be returned to a Free People store. Items must include the attached Free People price tickets and be accompanied by the original store sales receipt.
If we receive your return at our warehouse within 30 days of delivery, we’ll credit your original form of payment. If it’s received after 30 days, a Free People e-gift card will be issued. If you paid with a gift card or e-gift card, a new e-gift card in the amount of the credit will be issued and emailed to you accordingly. Please note: e-gift and gift cards cannot be returned or exchanged.
Please note: Free People is not responsible for non-Free People items shipped back to us in error.
If returning beauty & wellness, swim & intimates, vintage loves or revival, or furniture and oversized pieces, please see our policies below.
Gift Returns
Use the Start A Return (US) link located in the footer on our website to print a return label. Enter the order number and billing zip code that was used to place the order. Make sure to check “This was a gift” and enter the email address that you wish the e-gift card to be sent to. Once the return is received, an e-gift card will be issued. For store purchases, returns with a gift receipt can be exchanged or refunded for the value indicated on the gift receipt and refunds will be made in the form of a merchandise credit.
Beauty and Wellness
We’re unable to process returns for opened and used Beauty and Wellness products. All Beauty and Wellness products purchased on Primofrast.com must be returned unopened, unused, and in original condition and packaging to our Returns warehouse.
Beauty and Wellness products can only be returned to stores which carry Beauty and Wellness products. Items must be unopened and unused in order to accept the return. See our Store Locator to find a Beauty and Wellness store near you. Just look for the lipstick icon indicating the location is a Beauty and Wellness store.
Swim and Intimates
We’re unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All intimate apparel must be returned in original condition, with original packaging and tags attached. All swimwear must be in new and unused condition with sanitary strips in place.
Vintage Loves and Vintage Revival
Items from our Vintage Loves and Vintage Revival line cannot be returned. Please make your selections with care and review all product information and sizing before making a purchase. Need help or have questions? Please contact us.
FP MART + Vintage Items
Returns must be made directly to the seller. FP MART cannot be returned to Free People stores or to Free People’s warehouse. If your item is eligible for return, a pre-paid return label will be included in all packages and should be used to return your item. We do not offer exchanges at this time, however please return the item and place a new order for a different size or color. If you need to contact the seller, visit your Order History to find a link to our messaging center next to the item.
Furniture and Oversized Items
Items may be returned for a refund or exchange within 30 days of delivery. Items must be returned in like-new condition with original packaging and materials. Customers are responsible for any return shipping costs. If received after 30 days, we’ll replace or refund your purchase for manufacturer defects only. Please call us at +14484638894 to let us know about your return.